On the morning of their first full day at Collegiate, the students in IELC had the privilege of hearing from Suly Salazar-Layton, Director of Practice Management at Genworth, about how to effectively communicate cross-culturally. Mrs. Salazar-Layton spoke of the importance of understanding the people you communicate with, examining the layers that impact communication, and thinking about how you are going to be heard.

Mrs. Salazar-Layton, Director of Practice Management at Genworth, speaks to members of the Conference about cross-cultural communication.
Mrs. Salazar-Layton, Director of Practice Management at Genworth, speaks to members of the Conference about cross-cultural communication.

“Listen. Be patient. If you don’t understand at first, just ask.

It’s ok.” – Mrs. Salazar-Layton

On that note, she encouraged the students to broaden their understanding and our open-mindedness by simply asking questions and not making assumptions.

Mrs. Salazar-Layton explains how asking questions allows us to hear each other the way we want to be heard.

“If you remember nothing else today, remember this: when you think about communication, you need to think about asking questions and listening.” – Mrs. Salazar-Layton

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Mrs. Salazar-Layton’s advice acts as the perfect segue for delegates and ambassadors as they embark on their design thinking journey. Asking questions, listening, and being patient will all be necessary to the success of this journey, so hearing from a speaker so experienced in developing all three was the perfect way to kick off the project.

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